Refund policy

 Returns

ALL SALES ARE FINAL

Our items are handcrafted and are made to order. We accept ZERO returns or exchanges unless incorrect item is received.

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed in 24 hours.


Refunds (if applicable)
If you have any concerns regarding your order, contact our customer support at spectrabeautynaturalz@gmail.com. Should any refunds or store credits be issued at any time, under any circumstances, shipping costs are not included. 

Damaged Goods
If your product was damaged during transit, please submit proof of damage via e-mail (spectrabeautynaturalz@gmail.com) within 48 hours of receipt to receive a replacement.

Additional Questions or Concerns?
Please email spectrabeautynaturalz@gmail.com
Our customer support team will be happy to help with any other questions you may have! If you are contacting us regarding an order, always include the full name that the order was placed under and your order number in the subject line of your email. Thank you